Services

We offer the following trainings and services to our clients:

• "Transformational Security: Making Libraries Safer through Compassionate De-escalation"
  Our foundational safety training, tailor-made for the public library environment. Runs approximately two hours with the option of an additional hour for scenario-based discussion.

• "Lead with Calm: Compassionate De-escalation for Managers"
  Focused on equipping managers with the tools to model and lead de-escalation strategies effectively.

• "The Power of Boundaries: Navigating Patron Interactions with Confidence"
  Highlights the importance of setting and maintaining professional boundaries during challenging interactions.

• "Inclusive Service: Shifting from Exclusive to Welcoming Mindsets"
  Explores ways to cultivate inclusivity and empathy in all patron interactions.

• "Pause, Reset, Engage: Managing Stress Before Patron Encounters"
  Teaches strategies for recognizing and managing stress to ensure productive and compassionate interactions.

• "Library Safety Audits: Best Practices for Maintaining a Safe Environment"
  Staff learn how to evaluate their spaces to keep both themselves and patrons safe. Find out what changes, big and small, can be made to public spaces to reduce incidents to their lowest common denominator.

• Consultation with management 

• Group question-and-answer session, with subsequent one-on-one sessions if desired

• Onsite safety audit 

• Other services available upon request